Criteria:	level I	level II
AnnuaL sales (In millions)	Less than 5	5 or more
Total employees	Less than 10	10 or more
Reports to:	VICE PRESIDENT OF SMALL STORE OPERATIONS	VICE PRESIDENT OF LARGE STORE OPERATIONS

* FTE = Full Time Equivalency (Total employee hours divided by 2080 hours.)

Supervises: ALL BRANCH PERSONNEL

Principal function:

To maximize sales and profitability by managing all aspects of the individual branch operation in accordance with Company policies and procedures including customer service and satisfaction; directing, training, and developing personnel; control of all variable expenses; and satisfying all housekeeping, merchandising, and operating standards.

Responsibilities:

1. Maximize customer satisfaction with exceptional service and a quality environment.
2. Achieve budgeted sales, gross profit, and expense lines within each department and total store.
3. Select, train, supervise, and evaluate all department supervisors and key personnel to insure their attainment of high individual productivity and achievement of the responsibilities and duties contained in their job descriptions.
4. Maximize market share through analysis of competitions' strengths and weaknesses, merchandise presentation, and community relations.
5. Establish and maintain favorable store/corporate community relations by dealing with customers directly and fairly, representing the store/corporation in positive, results-oriented activities within the community.
6. Insure all Company policies and procedures are followed in all aspects of the operations and insure that all branch personnel understand and comply with all state and federal rules, regulations and laws.
7. Insure maintenance of the plant and equipment to maximize operating efficiency and preserve the security of all Corporate assets
8. Insure store housekeeping, merchandising and operating standards are maintained to provide a satisfying shopping environment.

Duties

1. Maintain personal contact with customers and all employees on the sales floor to insure customer satisfaction.
2. Develop annual operating budgets for sales and expense lines and approve complete operating budget, monitoring performance to achieve budgeted results.
3. Conduct weekly department supervisor meetings to reinforce store standards and procedures.
4. Conduct performance evaluations for all department supervisors and key personnel as scheduled.
5. Conduct weekly store evaluations with department supervisors to determine any action necessary to maintain and elevate store standards, setting goals and objectives to be reviewed during the next store evaluation.
6. Insure regular price checks are completed on competition; analyze and implement any actions necessary to maximize market share.
7. Represent the Company on all local community matters and insure that representation creates goodwill and promotes community economic development.
8. Insure a regular preventative maintenance and sanitation schedule is followed and all safety procedures are implemented to guarantee the comfort and security of both our employees and customers.
9. Additional duties as assigned by supervisors.

 
 

 

Reports to: BRANCH MANAGER

Supervises: ALL BRANCH PERSONNEL AS DIRECTED BY THE BRANCH MANAGER

Principal function:

To maximize sales and profitability by assisting the Branch Manager with all aspects of the individual branch operation in accordance with Company policies and procedures including customer service and satisfaction; directing, training, and developing personnel; and satisfying all housekeeping, merchandising, and operating standards. To assist the Branch Manager in the control of all variable expenses. To promote a pleasant and productive work environment within the branch.

Responsibilities:

1. 1.Assume the responsibilities of Branch Manager in the absence of the Branch Manager
2. 2.Maximize customer satisfaction with exceptional service and a quality environment.
3. Assist the Branch Manager in achieving budgeted sales, gross profit, and expense lines within the store.
4. Assist in the selection, training, supervision, and evaluation branch personnel and to insure their attainment of high individual productivity and achievement of the responsibilities and duties contained in their job descriptions.
5. Maintain favorable store/corporate community relations by dealing with customers directly and fairly, representing the store/corporation in positive, results-oriented activities within the community.
6. Assist the Branch Manager to insure that all Company policies and procedures are followed in all aspects of the operations and insure that all branch personnel understand and comply with all state and federal rules, regulations and laws.
7. Working within company policy, preserve the security of all Company assets.
8. As directed by the Branch Manager insure store housekeeping, merchandising and operating standards are maintained to provide a satisfying working and shopping environment.

Duties:

1. Maintain personal contact with customers and all employees on the sales floor to insure customer satisfaction and to act as a positive role model for all non-management employees .
2. As directed by the Branch Manager, provide input for performance evaluations for branch personnel.
   1. Provide ongoing training and direction to branch employees.
   2. Ensure that merchandise stock orders are completed as per company guidelines.
   3. Ensure that merchandise is received, priced and merchandised according to company procedures.
3. Insure a regular preventative maintenance and sanitation schedule is followed and all safety procedures are implemented to guarantee the comfort and security of both our employees and customers.
4. Additional duties as assigned by the Branch Manager.

 
 

 

Criteria:	Level II	Level III	Level IV
	Level I or Level II branch, supervises 2-5 (FTE*) employees or utilization of required technical skills.	Level II branch, supervises 5 or more (FTE*) or utilization of required technical skills.	Level II branch, supervises more than one department in food or non-food.
Reports to:	BRANCH MANAGER
Supervises:	ASSISTANT DEPARTMENT SUPERVISOR or AS ASSIGNED

Principle function:

To operate the department according to Company operating standards, to satisfy customer requirements in related products, and to merchandise to exceed established profit goals.

Responsibilities:

1. To insure that customer satisfaction is maximized though proper stock levels, stock mix, and merchandise presentations.
2. To achieve budgeted sales, inventory turns, and gross profit within the department.
3. Select, train, supervise and evaluate all personnel to insure attainment of high individual productivity and AC's standards in customer service, housekeeping, merchandising, paperwork completion, Company policies and procedures, and store security.
4. Maintain communication level with Branch Manager to insure a working relationship that maximizes the attainment of department goals in the context of overall store goals.
5. Maintain strict inventory control within the department.
6. Maintain budgeted payroll percentages in the department as outlined by the Branch Manager.
7. Communicate with appropriate Category Manager and vendors on needs and results within the department.
8. Implement and facilitate all promotional programs to insure maximum success.

______________________

* FTE = Full Time Equivalency (Total employee hours divided by 2080 hours.)

Duties:

1. Place orders as necessary to minimize stock-outs, maintain desired stock mix, and maximize turns.
2. Maintain and revise store set and shelf tagging system to maintain optimum stock levels, product mix, operating efficiency and assist utilization.
3. Price check competition regularly revising price sensitive items as needed and insuring proper pricing.
4. Develop and maintain weekly display plan for all end caps and other promotional display areas with attention given to product mix, signage, store inventory and budgeted gross profit.
5. Facilitate regular customer service training to insure every employee within the department understands the importance of our customers and possesses the skill to efficiently satisfy their needs.
6. Conduct weekly department evaluations with the Branch Manager to determine any action necessary to maintain store standards.
7. Receive, record in log using packing slip, and price all products in accordance with Company procedures.
8. Reconcile receiving log with inventory register monthly within five days of receipt in store.
9. Record and submit all IBT's for transfer, MTS`s for supplies taken from stock, and MU/MD`s for promotion, clearance, and damaged product weekly.
10. Prepare weekly schedule and daily work lists to insure all functions are accomplished, while maintaining budgeted payroll as outlined by the Branch Manager.
11. 1Assist in annual budget preparation with respect to sales, inventory levels and gross profit.
12. 1Conduct performance evaluations for all employees in department as scheduled.
13. 1Review monthly sales and gross margins with the Branch Manager with attention given to its comparison with budgeted goals.
14. 1Review all promotions, weekly or otherwise, and communicate your observations to both the Branch Manager and appropriate Category Manager to insure continued success.
15. 1Routine maintenance as necessary or emergency maintenance as required.
16. 1Any other duties as assigned.

 
 

 

Criteria: Branch II, Assists departement Supervisor III

Reports to: DEPARTMENT SUPERVISOR III

Supervises: AS ASSIGNED

Principal Function:

Perform all responsibilities and duties listed on the Department Supervisor's job description in their absence. When the Department supervisor is in the branch, the responsibilities and duties for this position are as follows.

Responsibilities:

1. 1.Insure that customer satisfaction is maximized though proper stock levels, stock mix, and merchandise presentations.
2. Review budgeted sales, inventory turns, and gross profit within the department with Department Supervisor.
3. Assist the Department Supervisor in the selection, training, supervision and evaluation of all personnel to insure attainment of high individual productivity and AC's standards in customer service, housekeeping, merchandising, paperwork completion, Company policies and procedures, and store security.
4. Maintain communication level with Department Supervisor to insure a working relationship that maximizes the attainment of department goals in the context of overall store goals.
5. Assist the Department Supervisor in maintaining strict inventory control within the department.
6. Assist in the maintenance of budgeted payroll percentages in the department as outlined by the Branch Manager.
7. When directed communicate with appropriate Category Manager and vendors on needs and results within the department.
8. Assist in the implementing and facilitating all promotional programs to insure maximum success.

Duties:

1. Assist the Department Supervisor in placing orders as necessary to minimize stock-outs, maintain desired stock mix, and maximize turns.
2. Assist in maintaining and revising store set and shelf tagging system to maintain optimum stock levels, product mix, operating efficiency and assist utilization.
3. Price check competition regularly revising price sensitive items as needed and insuring proper pricing.
4. Assist in developing and maintaining weekly display plan for all end caps and other promotional display areas with attention given to product mix, signage, store inventory and budgeted gross profit.
5. Assist the Department Supervisor in facilitating regular customer service training to insure very employee within the department understands the importance of our customers and possesses the skill to efficiently satisfy their needs.
6. Assist in conducting weekly department evaluations with the Branch Manager to determine any action necessary to maintain store standards.
7. Receive, record in log using packing slip, and price all products in accordance with Company procedures.
8. Assist in reconciling the receiving log with inventory register monthly within five days of receipt in store.
9. Assist in the recording and submitting of all IBT's for transfer, MTS`s for supplies taken from stock, and MU/MD`s for promotion, clearance, and damaged product weekly.
10. Assist in preparing weekly schedule and daily work lists to insure all functions are accomplished, while maintaining budgeted payroll as outlined by the Branch Manager.
11. 1Assist in annual budget preparation with respect to sales, inventory levels and gross profit.
12. 1Participate in conducting performance evaluations for all employees in department as scheduled.
13. 1Review the monthly sales and gross margins with the Department Supervisor and Branch Manager with attention given to its comparison with budgeted goals.
14. 1Review all promotions, weekly or otherwise, and communicate your observations to the Department Supervisor to insure continued success.
15. 1Routine maintenance as necessary or emergency maintenance as required.
16. 1Any other duties as assigned.

 
 

 

Reports to: Branch Manager, Department Supervisor

Principle Function:

The general function of a Management Associate is to train under the direction of a Branch Manager or Department Supervisor in order to develop into a more responsible branch management position. Under such direction, the associate aids in the planning and management of the successful operation of the store or department and over the course of training will work in groceries, general merchandise, front end and office and completes the Company's Management Training Program.

Responsibilities:

All duties as assigned by the Branch Manager or Department Supervisor to include, but not limited to, the following:

1. Ensure that customer service is the first priority.
2. Complete all assignments relating to the Management Associate Training Plan.
3. Supervise or assist with ordering merchandise. Identify needs through stock counts, knowledge of upcoming events and sales history. Provide input on ordering for retail seasonal items. Generate basic orders subject to review by Department Supervisor.
4. Supervise or assist with receiving and pricing goods and enter into stock books or computer system.
5. Ensure merchandise is presented properly and that sale events are set up with the appropriate signing and displays.
6. Assist customers with merchandise, questions, complaints and special orders. Assist at the cash register as required.
7. Supervise assigned day-to-day staff in assigned areas. Assist with developing staff schedules and training new staff.
8. Identify and report maintenance and safety problems in buildings. May assist as requested in corrective action.

As experience level permits, may be called upon to relieve Department Supervisor and/or Branch Manager for short periods.

 
 

 

Criteria: BRANCH II OR III LEVEL

Reports to: AS ASSIGNED

Supervises: LEADS ASSIGNED TEAM MEMBERS

Principal Function:

Acts as lead in assigned department. Responsible to operate the department according to Company operating standards, to satisfy customer requirements in related products, and to merchandise to exceed established profit goals.

Responsibilities:

1. Insure that customer satisfaction is maximized though proper stock levels, stock mix, and merchandise presentations.
2. Review budgeted sales, inventory turns, and gross profit within the department with supervisor.
3. Assist in the selection, training, supervision and evaluation of all personnel to insure attainment of high individual productivity and AC's standards in customer service, housekeeping, merchandising, paperwork completion, Company policies and procedures, and store security.
4. Maintain communication level with supervisor to insure a working relationship that maximizes the attainment of department goals in the context of overall store goals.
5. Assist in maintaining strict inventory control within the department.
6. Assist in the maintenance of budgeted payroll percentages in the department as outlined by the Branch Manager.
7. Communicate with appropriate Category Manager and vendors on needs and results within the department.
8. Implement and facilitate all promotional programs to insure maximum success.

Duties:

1. Place orders as necessary to minimize stock-outs, maintain desired stock mix, and maximize turns.
2. Maintain and revise store set and shelf tagging system to maintain optimum stock levels, product mix, operating efficiency and assist utilization.
3. Price check competition regularly revising price sensitive items as needed and insuring proper pricing.
4. Develop and maintain weekly display plan for all end caps and other promotional display areas with attention given to product mix, signage, store inventory and budgeted gross profit.
5. Facilitate regular customer service training to insure very employee within the department understands the importance of our customers and possesses the skill to efficiently satisfy their needs.
6. Conducting weekly department evaluations with the Branch Manager to determine any action necessary to maintain store standards.
7. Receive, record in log using packing slip, and price all products in accordance with Company procedures.
8. Reconcile the receiving log with inventory register monthly within five days of receipt in store.
9. Recording and submit all IBT's for transfer, MTS`s for supplies taken from stock, and MU/MD`s for promotion, clearance, and damaged product weekly.
10. Prepare weekly schedule and daily work lists to insure all functions are accomplished, while maintaining budgeted payroll as outlined by the Branch Manager.
11. Assist in annual budget preparation with respect to sales, inventory levels and gross profit.
12. Conduct performance evaluations for all employees in department as scheduled. Recommends personnel actions such as hiring, promotions, discipline, etc. to Supervisor.
13. Review the monthly sales and gross margins with supervisor and Branch Manager with attention given to its comparison with budgeted goals.
14. Review all promotions, weekly or otherwise, and communicate your observations to supervisor to insure continued success.
15. Perform routine maintenance as necessary or emergency maintenance as required.
16. Any other duties as assigned by supervisor.