Respecting your personal information is an important part of our commitment to you. Our Customer Privacy Statement lists the practices that we follow so that you can see when and how we use your personal information, and to show you that we only use that information responsibly. 1. When you buy or order a product from us, you give us permission to collect, use, keep and disclose personal information that we have already collected about you as well as any additional personal information that you may provide to us, but only for the following reasons:

• To carry out our normal business activities, like answering your questions, processing your order, arranging for payment, maintaining tax records, etc.
• To send you catalogues, flyers and offers about our products or services.
• To carry out any other legitimate business activity, as long as you know about it and have given us permission to collect, use, keep or disclose your personal information in carrying on that activity.
• To satisfy legal or regulatory requirements.

2. We will not give your personal information to any other business, except under the following conditions:

• If another business is performing a service for us or for you, we may tell them that portion of your personal information that they need to know to perform that service.
• If we sell, lease, reorganize or dispose of any of our businesses, we will ask the new owner/operator to agree to treat your personal information in the same way that we do.
• We might compile data and provide it to another business. For example, a manufacturer might ask for the number of warranty claims filed against a certain product. If we do this, we will make sure that you cannot be individually identified.
• Sometimes, other businesses ask us if our customers would like to know about their products or services. If we think that you might be interested and you give us permission, we would give your information to that business, but only so that they could offer you their products or services.

3. If you ask us in writing, we will remove some or all of your personal information from our records, unless there is a reason why we have to keep it. If we have to keep it, we will remove it as soon as we can.

For more information about our personal information practices, please visit our website at www.northwest.ca, call 1-800-563-0002, or e-mail us at PrivacyOffice@northwest.ca.

(Updated January 2004)