- ESG Summary Table
- Stronger Communities
- Quality of Life
- Empowered Employees
- Respect for the Environment
At A Glance
Engaged 7,524 Associates in a Diversity, Equity & Inclusion Survey
Prepared and deployed a company-wide Diversity, Equity and Inclusion survey to all 7,524 associates, encouraging each to express their diversity and share their perspectives on systemic racism, discrimination and unconscious biases.
Indigenous Cultural Awareness
Reinforced corporate values with Indigenous Cultural Awareness Program to new and existing associates and managers, at all levels of the organization.
Mental Health & Wellness
Enabled a work-from-home option for office associates and promoted our Employee Assistance Program (EAP) that includes counseling and mental health services for employees and members of their immediate families.
Store Management Training
Continued to support a central Store Management training program in Winnipeg, achieving a 100% participation rate among new hires.
Helping employees connect to their talents and thrive is a key driver of how we invest in our team members. Developing teams where employees feel heard, respected and included is a core value and is also fundamental to creating an inclusive experience. We believe retail can be a springboard for economic opportunities in the communities we serve. By providing quality jobs, training and career paths, we aim to develop great talent and contribute to local employment and workforce development. We employ over 7,524 associates in 181 communities around the globe, offering a variety of career opportunities.
At North West, we value diversity, equity, and inclusion. We invest in our team by giving them opportunities to grow professionally, take care of themselves, their families and each other, and make a difference in their communities. We believe these values are good for business and are simply the right thing to do. Our diverse perspectives help us broaden our approach to addressing challenges. We recognize the importance of increasing representation of employees from diverse backgrounds at every level of our organization. We know that diverse leaders attract and retain diverse teams, so we focus our efforts on hiring, retention, growth and development, including promotion of our employees.
To better understand what inclusion means for our employees, we conducted a global internal survey which led to North West’s new diversity priorities, which include educational initiatives, continually improving our mentorship program, and delivering benefits for all our employees.
Commitments, Goals, Performance, and Next Steps
COMMITMENT: Cultivate a diverse, inclusive and culturally safe workforce
|Goals||Action steps taken in 2021|
|Raise company-wide awareness of and sensitivity to the unique history, culture and relations of Indigenous Peoples in locations where we operate.||
|Recruit, engage, retain and improve advancement opportunities for Indigenous workers.||
COMMITMENT: Enhance employee effectiveness, welfare, and satisfaction by imparting our Company values of customer service, trust, enterprising ideas, passion for what we do, accountability and personal balance.
|Goals||Action steps taken in 2021|
|Reinforce workplace health, safety and ethical practices through policies and practices that set clear expectations across the Company.||
|Offer programs to accommodate the needs of employees with diverse cultural backgrounds and lifestyles.||
|Support associates with access to professional, confidential support services and programs.||
|Provide training programs to equip associates with the skills they need to improve career prospects and move to jobs with greater responsibility and higher pay.||