- ESG Summary Table
- Stronger Communities
- Quality of Life
- Empowered Employees
- Respect for the Environment
- Our Promise to Indigenous People
Better Quality of Life for our Customers
At A Glance
Wellness-Focused Concept Store a First in the North
Opened the first-of-its-kind wellness hub in Iqaluit, NU, developed in consultation with the Indigenous community, featuring “better-for-you” groceries, full pharmacy, optical services.
Healthier Food Options
North West continued to promote better nutrition and healthier food options to stores in North America through our Health Happy program.
Elder Support
Provided Elders in remote communities with free delivery service during COVID-19 lockdowns.
E-commerce Option
Utilized e-commerce and curbside pickup at all store locations to promote community safety and enhance the customer shopping experience.

Overview
Between the global COVID-19 pandemic and the ongoing pursuit of racial equity and social justice, our communities have faced significant challenges. Throughout the pandemic, we pivoted our business at all retail locations to support communities with essential products and services. Our pandemic response continues to focus on the health and safety of our staff and customers through enhanced cleaning and sanitization procedures, requiring face masks, physical distancing and offering curbside pickup and home delivery services in high-risk communities.
We also strive to use our business and philanthropic resources to address systemic disparities in society, seeking to advance equity for all. As a community partner to over 175,000 northern Indigenous Peoples in Canada, North West commits to advocating for truth and understanding about our collective past. We believe inclusive, equitable companies foster resilience and growth in communities, as individuals are able to achieve their full potential.
Serving communities lies at the heart of North West’s community promise, with the goal of making a positive, progressive difference in each community. We aim to create value for communities in many ways, including:
- Providing convenient access to healthy food products through our vast distribution network
- Providing meaningful employment and helping develop our workforce through quality jobs, training, education and career paths
- Contributing to local economic development in markets where we operate to meet customer needs while supporting suppliers, jobs and inclusive economic growth
- Contributing to community resilience by enhancing food security
- Supporting local organizations and causes that matter to customers, associates and neighbours in our communities
Commitments, Goals, Performance, and Next Steps
COMMITMENT: Provide reliable access to everyday products and services that are as affordable as possible and that meet the lifestyle needs of our customers.
Goals | Action steps taken in 2021 |
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Promote and invest in affordable and accessible healthy food options for customers in our stores. |
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Enhance the in-store experience for customers through our retail initiatives. |
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Ensure that Indigenous businesses have equitable access to business development opportunities at North West. |
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COMMITMENT: To advocate for policies and programs that enhance the quality of life for our customers.
Goals | Action steps taken in 2021 |
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Advocate for improvements to the Nutrition North program and other social programs that impact our operating communities. |
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