Our Business Today
The North West Company is a leading retailer to underserved rural communities and urban neighbourhood markets in the following regions: Northern Canada, Western Canada, rural Alaska, the South Pacific islands and the Caribbean. Our stores offer a broad range of products and services with an emphasis on food. Our value offer is to be the best local shopping choice for everyday household and local lifestyle needs.
North West’s core strengths include: our ability to adapt our product mix to each market we serve; our logistics expertise in moving product to, and operating stores within, remote or difficult-to-reach locations; our knowledge in serving indigenous and lower-income customers; and our ability to apply these strengths to serve customers within complementary niche businesses.
To be a trusted
To bring to communities,
products and services that
help people live better.
Customer Driven, Passion,
Trust & Personal Balance
North West has a rich enterprising legacy as one of the longest continuing retail enterprises in the world. The company traces its roots back to 1668 with many of our store locations in Northern Canada and Alaska having been in operation for over 200 years. Today these northern stores serve communities with populations from 500 to 8,000. A typical store is 7,500 square feet in size and offers food, family apparel, housewares, appliances, outdoor products and services such as post offices, income tax return preparation, quick-service prepared food, commercial business sales, money transfers and cheque cashing.
Growth at North West has come from market share expansion within existing locations and from applying our expertise and infrastructure to new markets and complementary businesses. The latter includes wholesaling to independent stores, opening Giant Tiger junior discount stores in rural communities and urban neighbourhoods in Western Canada, and our late 2007 acquisition of Cost-U-Less, Inc. (CUL), a chain of mid-sized warehouse format stores serving the South Pacific islands and the Caribbean.
A key strength and ongoing strategy of North West is to adapt to unique local lifestyles, cultures and selling opportunities better than our competition. Store development flexibility, store management selection and learning programs, store-level merchandise ordering, community relations and profit-sharing incentive plans are all ingredients of the model we have built to support this leading market position. We believe that continued, efficient enhancement of our execution skills in general and our localization skills specifically, are essential components in effectively meeting the customer needs within each market we serve.