- ESG Summary Table
- Stronger Communities
- Quality of Life
- Empowered Employees
- Respect for the Environment
ESG Summary Table
Sustainability Report
Notice of Meeting and Management
Annual Information Form
Annual Report
Vendor Inbound Compliance Manual
Download complete PDFs of the reports
Environmental Metrics
| Environmental Metric | Action Step | Document | Page |
|---|---|---|---|
| ESG Report | 2020 Annual Report | Sustainability Report 2020 | |
| Policy Sustainable Packaging | Reusable Water Containers | Sustainability Report 2020 | 25 |
| Resource Reduction Targets | GHG emission targets | Sustainability Report 2020 | 24 |
| Targets Energy Efficiency | GHG emission targets | Sustainability Report 2020 | 24 |
| Green Buildings | National Building Code Energy Efficiency Standards | Sustainability Report 2020 | 24 |
| Policy Emissions | GHG emission targets | Sustainability Report 2020 | 24 |
| Targets Emissions | GHG emission targets | Sustainability Report 2020 | 24 |
| Emission Reduction Target Year | GHG emission targets | Sustainability Report 2020 | 24 |
| Estimated CO2 Equivalents Emission Total | GHG Total | Sustainability Report 2020 | 24 |
| CO2 estimation method | GHG Method | Sustainability Report 2020 | 24 |
| Climate Change Commercial Risks Opportunities | Climate Change disclosure | Annual Report 2020 | 30-31 |
| Green Buildings | Adopted Energy Efficiency Standards | Sustainability Report 2020 | 24 |
| Resource Reduction Policy | Adopted Energy Efficiency Standards | Sustainability Report 2020 | 24 |
| Policy Energy Efficiency | Energy conservation programs | Sustainability Report 2020 | 24 |
| Environmental Investments Initiatives | Energy conservation programs | Sustainability Report 2020 | 24 |
| Renewable Energy Use | Renewable energy programs | Sustainability Report 2020 | 24 |
| Environmental Partnerships | Renewable energy programs | Sustainability Report 2020 | 24 |
| Environment Management Team | Environment Management Committee | Sustainability Report 2020 | 24 |
| Environment Management Training | Environmental training | Sustainability Report 2020 | 24 |
| Environmental Materials Sourcing | Renewable energy programs | Sustainability Report 2020 | 25 |
| Environmental Expenditures Investments | Renewable energy programs | Sustainability Report 2020 | 24 |
| Renewable Energy Use | Expansion opportunities | Sustainability Report 2020 | 24 |
| Environmental Innovation Score | Environmentally friendly options | Sustainability Report 2020 | 25 |
| Environmental Innovation Score | Waste reduction | Sustainability Report 2020 | 25 |
| Waste Reduction Initiative | Waste reduction | Sustainability Report 2020 | 25 |
| Environmental Policy | Environmental policies | Sustainability Report 2020 | 24 |
| Climate Change Policy | Climate Change risk response | Annual Report 2020 | 30-31 |
| Climate Change Disclosure | Climate Change disclosure | Annual Report 2020 | 30-31 |
| Energy Conservation Programs | Energy conservation programs | Sustainability Report 2020 | 24 |
| Energy Conservation at Business Level | Energy conservation | Sustainability Report 2020 | 24 |
| Energy Conservation Savings | Total savings | Sustainability Report 2020 | 24 |
| Environmental Management System | Environmental Management System | Sustainability Report 2020 | 24 |
| Climate Change Strategy Disclosure | Climate Change strategy | Annual Report 2020 | 30-31 |
| Climate Change Opportunities | Climate Change opportunities | Annual Report 2020 | 30-31 |
| Impact of Climate Related Risks | Impact of Climate Risks | Annual Report 2020 | 30-31 |
| GHG Target Emissions | GHG emmissions | Sustainability Report 2020 | 23 |
| GHG Emmissions Group Level | Target GHG emmissions | Sustainability Report 2020 | 24 |
| Investments in Low Carbon | Low carbon opportunities | Sustainability Report 2020 | 24 |
| Quantative Metrics - Energy Use | Quantative metrics energy consumption | Sustainability Report 2020 | 23 |
| Total Investment in Energy Conservation Programs | Total investment energy conservation | Sustainability Report 2020 | 24 |
| Electical Power Use | Electical power use | Sustainability Report 2020 | 24 |
| % of Electrical Power from Renewable | Electrical power from renewable | Sustainability Report 2020 | 24 |
| Energy Conservation | Approach to reduce non-renewable reliance | Sustainability Report 2020 | 24 |
| Risk Management - Climate Change | Risk Management procedures | Annual Report 2020 | 30-31 |
| Management's Role Climate Risks | Management's Role | Annual Report 2020 | 28 |
| Climate Related Risk Management | Integration of Climate Change risk | Annual Report 2020 | 30-31 |
| Board's Oversight Climate Risks | Board oversight | Annual Report 2020 | 28 |
| Water Recycling Program | Type of Water Recycling Program | Sustainability Report 2020 | 25 |
| Water Recycled Info | Information on Water Recycling Program | Sustainability Report 2020 | 25 |
| Waste Management Initiatives | Waste management initiatives | Sustainability Report 2020 | 25 |
| Business Waste Management Program | Waste Management disclosure | Sustainability Report 2020 | 25 |
| Packaging Waste Management Program | Packaging Waste Management disclosure | Sustainability Report 2020 | 25 |
| Climate Change Targets | Climate Change disclosure address climate change target | Sustainability Report 2020 | 24 |
| Impact of Climate Related Risks | Climate related risk scenarios | Annual Report 2020 | 30-31 |
| Quantative Metrics - GHG Emissions | Disclosure of Quantative Metrics GHG Emissions | Sustainability Report 2020 | 24 |
| Environmental Risks | Disclosure of environmental risks | Annual Report 2020 | 31 |
| Energy Consumption | Disclosure of non-renewable targets | Sustainability Report 2020 | 24 |
| Energy Consumption | Timeline for installation | Sustainability Report 2020 | 24 |
| Business Waste Recycling | Waste Recycling Program | Sustainability Report 2020 | 24 |
Social Metrics
| Social Metric | Action Step | Document | Page |
|---|---|---|---|
| Policy Skills Training | DMIT/MIT Program | Sustainability Report 2020 | 19 |
| Policy Career Development | DMIT/MIT Program | Sustainability Report 2020 | 19 |
| Policy Human Rights | Respectful Workplace Policy | Management Information Circular 2020 | 43 |
| Policy Fair Competition | Employee Code of Business Conduct | Management Information Circular 2020 | 43 |
| Policy Bribery and Corruption | Vendor Manual/Employee Code of Conduct | Vendor Manual | 65 |
| Policy Business Ethics | Vendor Manual/Employee Code of Conduct | Vendor Manual | 65 |
| Whistleblower Protection | Vendor Manual/Employee Code of Conduct | Vendor Manual | 65 |
| Employee Engagement Voluntary Work | Employee Volunteer Program/Flexible Hours | Sustainability Report 2020 | 19 |
| Policy Customer Health & Safety | Product recall policy | Annual Report 2020 | 32 |
| Policy Data Privacy | Privacy Policy | NWC Privacy Policy | |
| Product Recall/Product Responsibility Monitoring | Product recall policy | Annual Report 2020 | 32 |
| Retailing Responsibility | Pure Retail | Sustainability Report 2020 | 13 |
| Healthy Food or Products | Health Happy program | Sustainability Report 2020 | 12 |
| Healthy Food or Products | Nutrition North Canada | Sustainability Report 2020 | 12 |
| Ethical Trading Initiative ETI | Indigenous Services Procurement Policy | Sustainability Report 2020 | 13 |
| Retailing Responsibility | Indigenous procurement | Sustainability Report 2020 | 13 |
| Retailing Responsibility | Indigenous Cultural Awareness program | Sustainability Report 2020 | 18 |
| Total Donations To Revenues | Donations and Sponsorship | Sustainability Report 2020 | 7 |
| Retailing Responsibility | Healthy Horizons Foundation | Sustainability Report 2020 | 5 |
| Retailing Responsibility | Community Consultations | Sustainability Report 2020 | 6 |
| Retailing Responsibility | Indigenous Accord | Sustainability Report 2020 | 7 |
| Retailing Responsibility | Indigenous Language program | Sustainability Report 2020 | 5 |
| Human Rights Policy | Commitment to Reconciliation with Indigenous Peoples | Sustainability Report 2020 | 7 |
| Retailing Responsibility | Food Donations | Sustainability Report 2020 | 6 |
| Retailing Responsibility | Food Security | Sustainability Report 2020 | 6 |
| Targets Diversity and Opportunity | Flexible Hours | Sustainability Report 2020 | 19 |
| Crisis Management Systems | Employee Assistance Program | Sustainability Report 2020 | 19 |
| Employees Health & Safety Team | Workforce Health & Safety Team | Sustainability Report 2020 | 19 |
| Health & Safety Policy | Workforce Health & Safety Team | Sustainability Report 2020 | 19 |
| Policy Employee Health & Safety | Occupational injury and illness prevention program for all team members. | Sustainability Report 2020 | 19 |
| Health & Safety Training | First Aid, Fire Emergency Planning, Violence Prevention training, Safe Work Procedures and policies | Sustainability Report 2020 | 19 |
| Policy Career Development | Central Store Management training program | Sustainability Report 2020 | 19 |
| Training and Development Policy | Central Store Management training program | Sustainability Report 2020 | 19 |
| Management Training | Corporate Indigenous Cultural Awareness program | Sustainability Report 2020 | 18 |
| Internal Promotion | Largest private employer of Indigenous peoples in Canada | Sustainability Report 2020 | 18 |
Governance Metrics
| Governance Metric | Document | Page |
|---|---|---|
| Management | ||
| Board Functions Mandate | Management Information Circular 2020 | A-1 |
| Governance and Nominating Committee | Management Information Circular 2020 | 36 |
| Audit Board Committee | Management Information Circular 2020 | 37 |
| Human Resources, Compensation and Pension Committee | Management Information Circular 2020 | B-1 |
| Board Structure Policy | Management Information Circular 2020 | 35 |
| Board Size | Management Information Circular 2020 | 34 |
| Board Independence | Management Information Circular 2020 | 43 |
| Board Diversity | Management Information Circular 2020 | 42 |
| Management Diversity | Management Information Circular 2020 | 42 |
| Board Experience | Management Information Circular 2020 | 41 |
| Executive Compensation Performance | Management Information Circular 2020 | 51 |
| Executive Retention | Management Information Circular 2020 | 84 |
| Compensation Improvement Tools | Management Information Circular 2020 | 54 |
| Internal Audit Department Reporting | Annual Information Form 2020 | 42 |
| Succession Plan | Management Information Circular 2020 | B-4 |
| External Consultants | Management Information Circular 2020 | 54 |
| Audit Committee Mgt Independence | Annual Information Form 2020 | 37 |
| Audit Committee Expertise | Annual Information Form 2020 | 37 |
| Compensation Committee Mgt Independence | Management Information Circular 2020 | 20-29 |
| Nomination Committee Mgt Independence | Management Information Circular 2020 | 20-29 |
| Board Attendance | Management Information Circular 2020 | 20-29 |
| Board Background and Skills | Management Information Circular 2020 | 20-29 |
| CEO-Chair Separation | Management Information Circular 2020 | 20 |
| CEO Board Member | Management Information Circular 2020 | 25 |
| Board Individual Re-election | Management Information Circular 2020 | 20-29 |
| Executive Compensation | Management Information Circular 2020 | 51 |
| Executive Individual Compensation | Management Information Circular 2020 | 57 |
| CEO Compensation Link to TSR | Management Information Circular 2020 | 61 |
| Executive Compensation LT Objectives | Management Information Circular 2020 | 60 |
| Shareholders Approval Stock Compensation Plan | Management Information Circular 2020 | 17 |
| Environmental Risks | Annual Information Form 2020 | 22 |
| Manage Climate Related Risks | Annual Report 2020 | 30 |
| Integration of Climate Related Risks | Annual Report 2020 | 30 |
| Whistleblower Hotline | Vendor Manual | 65 |
| Shareholders | ||
| Shareholder Rights Policy | Annual Information Form 2020 | 28 |
| Policy Equal Voting Right | Annual Information Form 2020 | 28 |
| Policy Shareholder Engagement | Annual Information Form 2020 | 28 |
| Equal Voting Rights | Annual Information Form 2020 | 28 |
| Director Election Majority Requirement | Management Information Circular 2020 | 40 |
| Shareholders Vote on Executive Pay | Management Information Circular 2020 | 17 |
| Golden Parachute | Management Information Circular 2020 | 82 |
| Confidential Voting Policy | Management Information Circular 2020 | 11 |
| Limitation of Director Liability | Management Information Circular 2019 | F-12 |
| Advance Notice of Shareholder Proposals | Management Information Circular 2020 | |
| Written Consent Requirements | Management Information Circular 2019 | D-29 |
| Code of Ethical Conduct | Management Information Circular 2020 | 43 |
| Board Accountability Climate Related Risk | Annual Information Form 2020 | 26 |
| Integrated Strategy in MD&A | Annual Report 2020 | 34 |
| CSR Sustainability Report Global Activities | Sustainability Report 2020 | |
| CSR Strategy | ||
| CSR Sustainability Committee | Sustainability Report 2020 | 26 |
| CSR Reporting Function | Sustainability Report 2020 | 26 |
| Frequency of Governance and Nominating Committee meetings | Management Information Circular 2020 | 20-29 |
| G&N Committee Meeting Attendance | Management Information Circular 2020 | 20-29 |
| CSR Sustainability Reporting | Sustainability Report 2020 | |
| Human Rights Grievance Process | Vendor Manual | 65 |
| Employee Satisfaction | Sustainability Roadmap | 8 |
| Gender Diversity | Management Information Circular 2020 | 42 |
| Gender Diversity Board Level | Management Information Circular 2020 | 42 |
| Gender Diversity Senior Management | Management Information Circular 2020 | 42 |
| Diversity - Workforce Equality | Management Information Circular 2020 | 42 |
| Diversity - Board | Management Information Circular 2020 | 42 |
| Workforce Equality | Management Information Circular 2020 | 32 |
| Board Equality | Management Information Circular 2020 | 42 |
| Workforce Equality - Senior Management | Management Information Circular 2020 | 42 |
| Racial Representation | Sustainability Report 2020 | 18 |
| CSR Reporting Function | Sustainability Report 2020 | 27 |
| Whistleblower Hotline | Vendor Manual | 65 |
| Code of Vendor Conduct | Vendor Manual | 65 |
| Customer Retention (Sales Data) | Annual Report 2020 | 9 |
| Stakeholder Communication (in person presentations on hold in 2020 due to Covid-19 restrictions) |
Sustainability Report 2019 | 5 |
| Promote Economic Inclusion | Sustainability Report 2020 | 12 |
| Gender Diversity Strategy | Management Information Circular 2020 | 32 |
| Respectful Workplace Policy | Management Information Circular 2020 | 43 |
| Respectful Workplace Policy - Age | Management Information Circular 2020 | 43 |
| Respectful Workplace Policy - Race | Management Information Circular 2020 | 43 |
| Respectful Workplace Policy - Sex | Management Information Circular 2020 | 43 |
| Respectful Workplace Policy - Religion | Management Information Circular 2020 | 43 |
| Respectful Workplace Policy - Disability | Management Information Circular 2020 | 43 |
| Respectful Workplace Policy - Nationality | Management Information Circular 2020 | 43 |
| Respectful Workplace Policy - Sexual Orientation | Management Information Circular 2020 | 43 |
| Respectful Workplace Policy - Gender Identity | Management Information Circular 2020 | 43 |
| Workforce Demographic | Sustainability Report 2020 | 18 |
| Workforce Demographics Ethnicity | Sustainability Report 2020 | 18 |
| Health and Safety Policy | Sustainability Report 2020 | 19 |
| Operational Health and Safety Policy | Sustainability Report 2020 | 19 |
| Culture of Safety | Sustainability Report 2020 | 19 |
| Code of Conduct | Management Information Circular 2020 | 43 |
| Compliance with Code of Conduct | Management Information Circular 2020 | 43 |
| Board monitor environmental, health and safety, and social matters | Management Information Circular 2020 | 35 |
| Dedicated Environment, Corporate Social Responsibility, Health and Safety, or Sustainability board committee | Management Information Circular 2020 | 35 |
| Committee oversight of environmental, health and safety and social risks | Management Information Circular 2020 | 35 |
| Reporting Function of Environment, Corporate Social Responsibility, Health and Safety, or Sustainability board committee | Management Information Circular 2020 | 35 |
| Number of Meetings of Environment, Corporate Social Responsibility, Health and Safety, or Sustainability board committee | Management Information Circular 2020 | 20-29 |
| Attendance at Meetings of Environment, Corporate Social Responsibility, Health and Safety, or Sustainability board committee | Management Information Circular 2020 | 20-29 |
| EMS reporting to CEO or Board | Sustainability Report 2020 | 27 |
| Whistleblower Policy - Human Rights | Annual Report 2020 | 33 |
| Enterprise Level Code of Conduct Workforce Policy | Management Information Circular 2020 | 43 |
| Workforce Disclosure Indigenous Representation | Sustainability Report 2020 | 18 |
| Disclosure - Workforce Equality Senior Management | Management Information Circular 2020 | 42 |
| Workplace Safety Efforts | Sustainability Report 2020 | 19 |
| Variable pay award, dependent on non-financial performance | Management Information Circular 2020 | 72 |
| Disclose specific non-financial targets in executive compensation plans | Management Information Circular 2020 | 72 |
| Link to ESG Compensation | Management Information Circular 2020 | 72 |
| Country by Country Financial Disclosure | Annual Report 2020 | 58 |
| Indigenous Procurement Policy | Sustainability Report 2020 | 13 |